The Myth of Privacy

At the risk of sounding over simplistic (or out of context) I'll assert that privacy on the internet is a myth. Average citizens on the World Wide Web neither comprehend the amount of data other individuals can access about them, nor the major companies and government bodies with access to it.

I agree with Lawrence Lessig's analysis (video below) that efforts to redefine online identity, ID 2.0, present interesting and complex opportunities. Who stores what data about you should be the focus of the discussion, we're past debating if the data will  or won't exist in public.

Virtually Augmented Life

Lowell Cremorne is right to suggest the proliferation of mobile computing devices (like the iPad) will forever alter the face of virtual worlds.

However, I wonder if we will see the growth of Virtual Reality or Augmented Reality. Why purchase virtual advertising in a virtual world when google will sell you virtual advertising in the real world.















(Image Via Jen Robinson)

As augmented reality blends social networks with the physical world, it will be interesting to see what place virtual universes hold.

All About Me

I studied design as an undergrad, and now work for American University's Career Center. I've read numerous articles and blog posts on the topic of Your brand. Yet none top the collection of spot-on advice in Tom Peters's 1997 Fast Company article, The Brand Called You.

I wish I read this piece about 4 weeks ago. I've been struggling to relaunch a personal Web site, define what I do, and successfully brand myself. I soft launched geoffmax.com in the midst of DC's snowpocalypse last week. Here's to hoping today's discovery refocuses my efforts.

A Phone Who Has Everything

Andy Remeter is a brilliant illustrator whose poignant Techno Tuesday is a welcome critique and day.



(via Techno Tuesday)

Of course, if using your phone to chronicle your every move isn't quite your pace, the only logical alternative is to write a novel. In fact, I think it's time for a break out American mobile novelist.

Barry Yourgrau writes (though likely not on his cell phone) an overview of this Japanese phenomenon. And be sure to avoid the mobile novel-writing pitfalls that ReadWriteWeb believes keep the form from catching on stateside.

The Kids These Days

(via NotQuiteWrong)

The NY Times best summed-up  The Atlantic's cry that we are all growing dumber:

Google makes deep reading impossible. Media changes. Our brains’ wiring changes too. Computers think for us, flattening our intelligence.

What is someone to do in this crazy mixed up world? I'm with Merlin Mann on this one, First, Care.

I'm Providing Better Customer Service

It's interesting approaching similar topics from different professional vantage points.

Marketer Vicky Tamaru writes how Conversational Marketing via social media requires systematic business change. Design Professor Victor Lombardi recently asked Who is Advising Executives on Customer Experience? (Cliff Notes version: No one).

Customer service is vital to success. Businesses possess an array of tools with which to interact with consumers. The greater number of interactions with which they allow social media to improve such activity, the better.

I took my stab at better customer service last night. I've implemented a new disqus.com commenting system. Hopefully disqus will provide you with more tools (I know you've been dieing to share my posts on twitter). And it lets me track any and all interactions with my posts across multiple sites (like my tumblr blog). Let me know what you think.

Dr. Strangelove or: How I Learned to Stop Worrying and Love the Crowd

A group of determined people can accomplish great feats together, but lets draw a line in the sand between collaboration or harnessing collective understanding, and exploitation.

Recent attempts to create so-called crowd-sourced visual design are nothing short of unethical; degrade the work that is produced, and create an abundance of visual trash.

Does anyone Who will get paid for their recipe on crowdspring.com?

AIGA, the professional association for design, encouraged its members to avoid contests and spec work, long before the internet made such practices commonplace. They assert:

Clients risk compromised quality as little time, energy and thought can go into speculative work, which precludes the most important element of most design projects—the research, thoughtful consideration of alternatives, and development and testing of prototype designs.

Designers risk being taken advantage of as some clients may see this as a way to get free work; it also diminishes the true economic value of the contribution designers make toward client’s objectives.

There are legal risks for both parties should aspects of intellectual property, trademark and trade-dress infringements become a factor.

Rafe Needleman called this weasel economics in a 2008 cnet.com article. Designer Andrew Hyde clearly articulates the unique nature of visual design and why seemingly similar creative producers (like T-shirt maker threadless.com) are actually quite different in his post, Spec Work Is Evil / Why I Hate Crowdspring.

I'm sure business models will continue to emerge that exploit the masses for short-term gain. Hopefully businesses that instead place true value in the crowds they attract, find greater success.